Visitors Expectations Fact Sheet

  • Visitors, including long-term care ombudsman, are screened for signs and symptoms of COVID-19 prior to resident access. Screening shall consist of both temperature checks and asking screening questions to assess potential exposure to COVID-19 which shall include questions regarding international travel or travel to other states designated under the Commissioner’s travel advisory.
  • Proof of a negative Covid-19 test within 72 hours of the visit is required when the county positivity rate is between 5% and 10%. The facility strongly requests that all visitors be tested for Covid-19 regardless of county positivity rate and the facility will provide a rapid Covid-19 test at the time of the visit. County positivity rates can be found at:
  • If the positivity rate is over 10% visitation will be ceased except for Compassionate Care situations.
  • Visitors must present proof of ID.
  • Visitation will be refused if the individual(s) fails to present a negative test result and declines to be rapid tested when testing is required based on county positivity rates, if the visitor(s) exhibits any Covid-19 symptoms, or does not pass screening questions.
  • Visitors are limited to 2 people per resident at one time. Visitors under 16 years of age must be accompanied by an adult over 18 years of age.
  • All visitors MUST wear a face mask at all times and are expected to adhere to the core principals of infection control and prevention.
  • Visitation will be conducted in the outdoor patio with no more than 17 people at one time, weather permitting. Visitation may occur in the inside, well ventilated main dining room with no more than 12 people at one time. Appropriate social distancing will be maintained in both areas.
  • Face mask or face covering must be worn at all times by visitors and residents. The facility will provide face masks as neede Appropriate social distancing must be observed at all times.
  • Visitors must fill out all information on the visitation log which includes but is not limited to: first and last name of the visitor; physical (street) address of the visitor; daytime and evening telephone number; date and time of visit; and email address, if available.
  • Under certain circumstances visitation may occur in a resident room. Residents who have a roommate who are not their spouse may not have in room visitors unless deemed medically necessary. In this circumstance core principles of infection control must be followed at all times.
  • All visits MUST be scheduled with Recreation within the facility’s designated visitation time slots and all visits are limited to 45 minutes at this time.
  • Visitors must maintain social distancing at all times and refrain from physical contact with residents. If emotional/supportive contact does occur, proper face covering must be in place at all times, the contact should be brief and proper hand hygiene should occur pre and post contact.
  • Eating/drinking is not permitted during visitation.
  • Alcohol-based hand sanitizer will be available for use prior to, during and at the end of the visit.
  • All visitation will be strictly monitored by staff. Any lack of adherence to protocol will result in the prohibition of visiting for the duration of the COVID-19 state declared public health emergency.

Visitation appointments can be set up through the Recreation Department at: 718-471-7500 ext. 1211/1391.